Shipping policy
Where we ship. Knackfolk currently ships to the United States only. We plan to add other countries later.
Cost. Standard shipping is free on every order. There are no handling fees or minimums.
Dispatch. Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). If we can't dispatch within that window we'll email you with a revised date and the option to cancel for a full refund.
Delivery time. Standard shipping typically takes 8–10 business days from dispatch. Our products ship directly from our fulfilment partner's warehouse in China, which is why delivery is slower than a domestic courier. Please allow up to 20 business days before treating a parcel as lost; if it hasn't arrived by then, contact us and we'll send a replacement or refund you in full.
Tracking. Every order is tracked. You'll receive a tracking link by email when your order ships.
Duties and taxes. The price at checkout is what you pay. Import duties on your parcel are included in our shipping arrangement; you will not be asked to pay extra on delivery.
Address changes. Contact us as soon as possible if you need to change your delivery address. We can usually change it before dispatch but not after.
Multiple items. If you order more than one item they may arrive in separate parcels, each with its own tracking.
Damaged in transit. If your parcel arrives damaged, keep the packaging, take a photo and contact us within 30 days of delivery — see our Refund policy.
Knackfolk is operated by Benjamin J Kelly, Queensland, Australia.