Refund policy

Refund policy

Damaged, faulty or not as described. Email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, your choice. You don't need to post anything back.

Didn't arrive. If tracking shows no delivery 20 business days after dispatch, we'll replace the order or refund it in full.

Changed your mind. We accept change-of-mind returns within 30 days of delivery on items that are unused, in their original packaging. Contact us first for the return address; once the item arrives we refund the item price to your original payment method. Return postage is at your cost and we recommend a tracked service. We can't accept change-of-mind returns on items that have been used, or on sets that have been opened.

Refund timing. Refunds are issued within 3 business days of approval and usually appear on your statement within 5–10 business days depending on your bank.

Cancellations. Contact us as soon as possible; we can cancel and refund in full if the order hasn't been dispatched.

How to reach us. Use the contact page on this site and include your order number. A real person replies, usually within one business day (Australian Eastern time).